Cookie Policy

Last Updated: December 29, 2025

Table of Contents

• Overview
• What Are Cookies
• Types of Cookies We Use
• Essential Cookies
• Preference Cookies
• Analytics Cookies
• Chat Cookies
• Marketing Cookies
• Third-Party Cookies
• Cookie Consent
• Managing Your Cookie Preferences
• Do Not Track
• Updates to This Policy
• Contact Us

Overview

ClickInst ("we", "us", or "our") uses cookies and similar tracking technologies on our website at `clickinst.co` and mobile applications to provide, personalise, and improve your experience. This Cookie Policy explains what cookies are, how we use them, and the choices you have regarding their use.

This policy should be read alongside our Privacy Policy, which provides more detail on how we collect and process your personal information.

What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide information to website owners.

Similar technologies include:

• Local storage and session storage: Data stored in your browser that persists between sessions or only during your current session.
• Web beacons (pixel tags): Tiny graphic images embedded in emails or web pages that track whether emails were opened or links were clicked.
• Device identifiers: Unique identifiers associated with your device, used in mobile applications.

Types of Cookies We Use

We categorise our cookies into five groups. You can manage your preferences for non-essential cookies through our cookie consent banner.

Essential Cookies

These cookies are strictly necessary for the Platform to function and cannot be disabled.

| Cookie Name | Purpose | Duration | | ------------------- | ------------------------------------------------- | --------- | | `clickinst_consent` | Stores your cookie consent preferences | 12 months | | Session cookies | Keep you logged in and authenticated | Session | | Security tokens | Protect against cross-site request forgery (CSRF) | Session | | Load balancing | Ensure proper server routing | Session |

Essential cookies enable core functionality such as:

• User authentication and session management
• Security features and fraud prevention
• Remembering items in your shopping cart or booking flow
• Enabling access to secure areas of the Platform

Preference Cookies

These cookies remember your settings and preferences to provide a more personalised experience.

| Purpose | Description | | --------------------- | --------------------------------------------------- | | Language preference | Remember your chosen language (English or Arabic) | | Timezone settings | Store your timezone for accurate session scheduling | | Display preferences | Remember interface customisations | | Notification settings | Store your notification preferences |

You can disable preference cookies, but this may affect your experience on the Platform.

Analytics Cookies

These cookies help us understand how users interact with our Platform so we can improve it.

We use the following analytics services:

#### Google Analytics 4

• Provider: Google LLC
• Purpose: Measures website traffic, user behaviour, and engagement patterns
• Data collected: Pages visited, time on site, navigation paths, device information, approximate location (country/city level)
• Privacy policy: policies.google.com/privacy
• Opt-out: tools.google.com/dlpage/gaoptout

#### Microsoft Clarity

• Provider: Microsoft Corporation
• Purpose: Provides session recordings, heatmaps, and behaviour analytics to identify usability issues
• Data collected: Mouse movements, clicks, scrolling patterns, session recordings (with sensitive data automatically masked)
• Privacy policy: privacy.microsoft.com
• Note: Clarity automatically masks sensitive information such as passwords, payment details, and personal data in recordings

#### Vercel Analytics

• Provider: Vercel Inc.
• Purpose: Monitors web performance metrics (Core Web Vitals) for page load optimisation
• Data collected: Page load times, performance metrics, device capabilities
• Privacy policy: vercel.com/legal/privacy-policy

Analytics cookies are only activated when you provide consent through our cookie banner.

Chat Cookies

These cookies support embedded chat functionality.

If we implement live chat support on the Platform, chat cookies may be used to:

• Maintain chat session continuity
• Store chat history for your convenience
• Enable support agents to assist you effectively

Currently, our primary support channels are email and in-app messaging. If we add third-party chat widgets, this section will be updated with specific details.

Marketing Cookies

These cookies are used for advertising and marketing purposes.

Currently, we do not use third-party advertising cookies or host ads on our Platform. If this changes in the future, we will:

• Update this policy with specific details
• Obtain your explicit consent before activating marketing cookies
• Provide options to opt out

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. These third parties have their own privacy policies:

| Service | Purpose | Privacy Policy | | ----------------- | ---------------------------------------- | ------------------------------------------------------------------ | | Stripe | Payment processing and fraud prevention | stripe.com/privacy | | Google | Authentication, Calendar sync, Analytics | policies.google.com/privacy | | Daily.co | Video conferencing functionality | daily.co/privacy | | Microsoft Clarity | Session recordings and heatmaps | privacy.microsoft.com |

We do not control the cookies set by these third parties. Please refer to their privacy policies for more information about how they use cookies.

Cookie Consent

When you first visit our Platform, you will see a cookie consent banner that allows you to:

• Accept all cookies: Enable all cookie categories
• Customise preferences: Choose which optional cookie categories to enable
• Accept essential only: Use only cookies necessary for the Platform to function

Your consent preferences are stored in the `clickinst_consent` cookie and are valid for 12 months. You can change your preferences at any time through:

• The cookie settings link in the website footer
• Your account privacy settings
• Your browser settings

Consent version: We track consent versions to ensure compliance. If we make significant changes to our cookie practices, we may ask you to update your consent.

Managing Your Cookie Preferences

Through Our Platform

You can manage your cookie preferences at any time by:

1. Clicking the "Cookie Settings" link in the footer
2. Visiting your account settings and selecting "Privacy Preferences"
3. Using the cookie consent banner when it appears

Through Your Browser

Most web browsers allow you to control cookies through their settings. Common options include:

• Blocking all cookies
• Blocking third-party cookies only
• Clearing cookies when you close the browser
• Receiving alerts when cookies are set

Browser-specific instructions:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions → Cookies and site data

Note: Blocking or deleting cookies may affect your experience on the Platform. Essential cookies are required for core functionality like logging in.

On Mobile Devices

For our mobile applications:

• iOS: Settings → Safari → Privacy & Security (for in-app browsers)
• Android: Settings → Privacy → Clear browsing data

Push notification preferences can be managed through your device settings or within the app.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Currently, there is no common industry standard for responding to DNT signals.

While our Platform does not currently respond to DNT signals in a standardised way, we:

• Treat all user data in accordance with our Privacy Policy
• Provide cookie consent controls for optional tracking
• Allow you to opt out of analytics tracking through our cookie preferences
• Respect your choices regarding data collection

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in:

• The cookies we use
• Third-party services we integrate
• Legal requirements
• Our practices

When we make changes, we will update the "Last Updated" date at the top of this policy. For significant changes, we may also:

• Display a notice on our Platform
• Request updated consent through our cookie banner
• Notify you by email if appropriate

We encourage you to review this policy periodically to stay informed about our cookie practices.

Contact Us

If you have questions about this Cookie Policy or how we use cookies, please contact us:

• Email: `support@clickinst.co`
• Postal mail: ClickInst Privacy Team, Kuwait City, Kuwait
• Support: Submit a request through the ClickInst help centre

We aim to respond to all enquiries within a reasonable timeframe.